Client case management
Your job is much more than bookkeeping. Exact is built on a case management foundation that covers the whole client.
- Demographics, housing, contacts, identifiers and a photo
- Upload documents and images to the client record
- Merge client data into your own Word template forms
- Residential history, including move-in and move-out dates, landlords and rent
- Track every benefit and program a client receives
- Configurable alerts for missing intake data
- Client demographic and facility visit reports
Fiduciary banking: checks, ACH and Positive Pay
Exact works with your bank through standard files, and produces the reports your organization uses with its auditors.
- Client prepaid debit cards
- Checks on blank stock, numbered by Exact
- MICR-encoded checks if your bank needs them
- ACH via an uploadable NACHA file
- Positive Pay file to help your bank stop fraud
- Recurring payments and vendor address history
- Post deposits by uploading your bank’s deposit file
- Collective and individual accounts
- Zero-balance (sweep) accounts
- Every deposit and payment categorized for accountings
- Frontline staff can’t overdraw an account
- Alerts for overdrafts, stagnant funds and resource limits
- Easy reconciliation
- Bank accounts, investments, insurance, real estate and personal property
- Fee rules that vary by program, such as payee or guardian
SSA, VA and court reporting
Because transactions are categorized as they’re entered, the reports below are ready when the agency or court asks.
Staff roles and segregation of duties
Every staff member gets a personal dashboard with their caseload, alerts, calendar and roles. Roles follow industry best practice for segregation of duties, so you manage risk at any staff size.
- Distribute caseloads and assign roles and responsibilities
- A staff coverage calendar for absences and shifting caseloads
- Time and expense tracking with an activity calendar
- Billing rates by program, activity category and staff person
- Context-sensitive online help and built-in user guides
- Works in any browser on a computer, tablet or phone, so staff can record time and case notes in the field
Guardian and trustee tools
Turn these on for legal programs to cover what the court requires.
Security
Exact holds client money and personal records, so it’s built and audited like a financial system. Your organization’s data is kept separate, encrypted and visible only to the staff you authorize.